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This policy explains exactly what information cbbet collects when you use your account, how we use it, and what choices you have over your own data. Access to our platform depends on your local law and eligible regions — and this policy applies wherever you connect from within those supported areas.
When you open an account with us, we collect the details you provide during registration — your name, contact information and wallet identifiers such as your Nagad or Rocket number. We also collect data generated by your activity: login timestamps, device type, pages visited and transaction records tied to your account wallet. We use this data for three purposes. First, to run your account — process transactions, verify identity where required and respond to support requests. Second, to keep the platform secure — detect unusual login patterns and flag account access that does not match your normal device or location. Third, to communicate with you about your account status, policy changes or support follow-ups. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling Nagad or Rocket transfers — we share only what that processor needs to complete your transaction. Retention periods depend on regulatory requirements applicable to your region. You can request a summary of the data we hold by contacting our support team through the channels listed on this page. Access to this platform and the applicability of this policy depend on local law and eligible regions.
Wallet identifiers used for transaction processing only
Payment data shared solely with the relevant processor
Login and session data kept for security and account integrity
Communication records retained to resolve ongoing queries
This policy covers data we collect and process directly through cbbet's platform — your account, wallet activity and support interactions. It does not govern third-party services you reach through links on our site, nor the independent data practices of payment processors like Nagad or Rocket. Understanding the boundary helps you know where to direct any data question.
All data collected at login, during session activity and at logout falls within this policy. This includes device identifiers and account-level records stored against your profile.
Payment data connected to your cbbet wallet — including Nagad and Rocket transfer references — is covered here for the portion we process. The payment provider's own policy governs their side.
Browsing behaviour on cbbet pages — which sections you visit, how long you spend and what you interact with — is collected and covered by this policy for platform-improvement purposes.
External links, embedded tools or partner services operating outside cbbet's direct infrastructure are not covered here. Check the relevant third party's privacy terms for those interactions.
You have practical options over the data we hold on your account — and we want those options to be easy to use, not buried. If you want to review the personal information attached to your account, contact our support team and we will provide a summary of what we hold. If any detail is incorrect — a contact number, a wallet reference, a name spelling — you can request a correction and we will update it after verifying the change against your account record. For questions about how a specific piece of data is used, or to raise a concern about how we have handled your information, use the contact routes listed in the support section of this page. We aim to respond to data queries within a reasonable timeframe; the exact window depends on the complexity of the request and the verification steps involved. Your eligibility to exercise these rights may depend on local law and the eligible region from which you access the platform.
Contact support to request a summary of the personal data held on your account. We will confirm your identity before sharing any record details.
If your registered contact number, Nagad wallet reference or account name is wrong, raise a correction request through support and we will update it after verification.
You can ask us specifically how any category of data tied to your account is being used. We will give you a plain explanation, not a policy reference.
For concerns about data handling — including retention or sharing — reach our team via live chat or email. Your query is logged and followed up directly.
If you have a question about your data, need to correct account information or want to understand how a specific record is used, our support team is the right first stop. You can reach us through live chat directly from your account dashboard, or by submitting an email query. We log every data-related request and respond with a direct answer rather than a template.
Open your account dashboard and start a live chat session. For data queries, describe the specific record or concern so our team can respond precisely.
Send your data query to our support email address listed in the account help section. Include your registered contact number so we can verify your identity before responding.
The help section inside your account covers common data questions — how to update a wallet number, what records we keep and how long we keep them.
We apply standard security measures to the data we hold — access controls, encrypted connections and session-level authentication. Cookies on the platform are used to keep your session active, remember language and region preferences, and understand which parts of the account dashboard you use most. You can adjust cookie preferences through your browser settings; some functional cookies are required for the account login flow to work. We do not use cookies to build profiles shared with advertisers. Retention of your account data continues for as long as your account is active and for a period after closure as required by applicable rules in your region.
All data transmitted between your device and our platform travels over an encrypted connection. This covers login, account activity and payment references including Nagad and Rocket wallet data.
We use functional cookies to maintain your session and preference settings. Analytical cookies help us understand account navigation patterns. You control non-essential cookies from your browser.
Account records are kept while your account is open and for a defined period after closure. The exact retention window depends on applicable rules in your eligible region.
To update, correct or query any stored data, contact our support team through live chat or email. We verify your identity first, then process the request and confirm the outcome.
These are the questions we hear most often about how this policy works in practice — covering data access, payment privacy, cookies and how to raise a concern.
We collect the details you enter during registration — name, contact number and wallet identifiers like your Nagad or Rocket number. We also log session activity, device type and transaction references tied to your account. Nothing beyond what is needed to run your account and keep it secure.
Your payment wallet references are shared only with the processor handling that specific transaction — Nagad or Rocket as applicable. We pass only the minimum detail needed to complete the transfer. We do not share payment data with advertisers or unrelated third parties.
Contact our support team via live chat or email, identify yourself using your registered contact details, and request a data summary. We will verify your identity and then send you a clear record of what we hold against your account profile.
Yes. If a contact number, wallet reference or name is recorded incorrectly, raise a correction request through support. We will verify the change against your account history and update the record once confirmed. The updated details will reflect in your account dashboard after the change is processed.
We use functional cookies to keep your session active and remember your preferences. Analytical cookies help us understand how the account dashboard is used. You can turn off non-essential cookies through your browser settings. Disabling all cookies may affect how the account login flow behaves.
We retain account records for a period after closure as required by applicable rules in your eligible region. The exact duration depends on local regulatory requirements. During that period, the data is not used for marketing — only for compliance and any outstanding support queries related to your closed account.